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Terms & Conditions

COPYRIGHT
All intellectual property of Musicland such as trademarks, trade names, patents, registered
designs and any other automatic intellectual property rights derived from the aesthetics or
functionality of the Website remain the property of Musicland.
By using the Website you agree to respect the intellectual property rights of Musicland and
will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for
commercial purpose any material contained within the Website.

DISCLAIMERS

The information is provided on the understanding that the website is not engaged in rendering
advice and should not be wholly relied upon when making any related decision.
The information contained with the Website is provided on an "as is" basis with no warranties
expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or
security of any components of the Website.
We do not guarantee uninterrupted availability of the
cannot provide any representation that using the Website will be error free.


Website and THIRD PARTIES
The Website may contain hyperlinks to websites operated by other parties. We do not control
such websites and we take no responsibility for, and will not incur any liability in respect of,
their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of
views, statements or information contained in such websites.

SEVERANCE

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall
be struck out and the remaining provisions shall remain in force.

GOVERNING LAW AND JURISDICTION
This Agreement will be governed by the laws of England and any user of the Website hereby
agrees to be bound exclusively by the jurisdiction of English courts without reference to rules
governing choice of laws.
www.musicland.co.uk ("the Website") you agree to be bound by but If you object to any of the terms and conditions set PLEASE LEAVE THE SITE IMMEDIATELY.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments via Paymentsense. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Paypal, Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling WHAT ARE THE DELIVERY CHARGES? Orders over £50.00 are normally Free of Charge. 

AVERAGE DELIVERY PRICES COULD BE:- Amps £20 Acoustic, bass, classical and electric guitars £12 Drumkits £30 Keyboards £20 -£30 (depending on size and weight) Pianos £35-£90 (depending on size and weight) Smalls (strings etc) £1-£5 Larger smalls £3-10

Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days. International orders are generally received in under 7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01708 737977 (International +44 1708 737977) or write to us at 54 North Street Romford Essex RM1 1BH United Kingdom.

Privacy Policy Who we are In this privacy policy references to

"we", "us" and "our" are to Musicland. References to "our Website" or "the Website" are to www.musicland.co.uk. What information we collect and how The information we collect via the Website may include.

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help' facility. What we do with your information Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address: Website Privacy Musicland (UK) Limited 54 North Street Romford Essex RM1 1BH.

Other Websites This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites

.
Musicland UK Ltd. is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Keyboard or Guitar from us we would accept their old Keyboard or Guitar and prevent it going into a landfill site by disposing of it safely. The WEEE item returned must fulfil the same function as the new item, therefore a customer cannot buy a new toaster from a distributor and then return a fridge freezer. Customers must return their WEEE item to us within 28 days of purchasing their new item.


Items can be returned to your nearest store or if you are not local you can post the item back to us with a copy of the valid postage receipt within 28 days and we will refund you your postage costs.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:





Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Returns Policy · For goods incorrectly supplied or delivered defective
(valid for 7 working days from receipt of goods)
· For unwanted goods
(valid for 7 working days from receipt of goods)
· For faulty goods under warranty
(validity depends upon goods in question, please verify first)
For goods incorrectly supplied or delivered defective:
(valid for 7 working days from receipt of goods)
Either telephone us on 01268 560820, or email returns - in order to obtain a returns authorisation number. Complete in full the
back of your shipping note. Return the goods and shipping note back to:
Returns Department

Musicland (UK) Ltd

54 North Street
Romford
Essex
RM1 1BH

For goods under 1kg; use recorded postal delivery
For goods 1kg+; use a courier service such as Parcelforce (Tel: 08708-50-11-50 /
www.parcelforce.com)
Postage charges for faulty or incorrect items will be refunded at a maximum of £2.00 for recorded postal deliveries and £10 for
courier. Items of 30kg+ will be collected by Musicland
Once received back, faulty goods will be replaced with new or refunded at the customers discretion. Musicland will aim to
complete this within 30 days, stock permitting.
For unwanted goods: (valid for 7 working days from receipt of goods)
Either telephone us on 01268 560820, or email returns - in order to obtain a returns authorisation number. Complete in full the
back of your shipping note. Return the goods and shipping note back to:
Returns Department

Musicland (UK) Ltd

54 North Street
Romford
Essex
RM1 1BH

For goods under 1kg; use recorded postal delivery
For goods 1kg+; use courier service such as Parcelforce (Tel: 08708-50-11-50 /
www.parcelforce.com)



All return postal and courier charges are the responsibility of the customer. Once received back, Musicland will refund the amount
of the goods, minus any re-stocking fee within 30 days. The re-stocking fee amount is at the discretion of Musicland, up to a
maximum of 25%. Musicland reserves the right to refuse returns if the following conditions are not met:
· The goods are in their complete original saleable condition
· All packaging and related material is included
· The goods have been adequately packaged for return
· The items returned do not fall into one of the following categories:
o All software and data supplied on CD or floppy disk
o Batteries & Microphones
o Harmonicas, wind or brass instruments and related accessories: mouthpieces,
recorders, reeds, or any other items which may carry a health risk if resold.
o Percussion instruments and accessories
o Strings which have been unsealed and used.
Should the return be refused by Musicland, the goods in question will be charged and returned back to the customer at the
following rates:
For goods under 1kg - £2.00
For goods 1kg+ to UK mainland - £10.00
For goods 1kg+ to non mainland UK - £30.00
For faulty goods under warranty:
(validity depends upon goods in question, please verify first)
Either telephone us on 01702 608870, or email returns - in order to obtain a returns authorisation number. Complete in full the
back of your shipping note. Return the goods and shipping note back to:
Returns Department

Musicland (UK) Ltd

54 North Street
Romford
Essex
RM1 1BH

For goods under 1kg; use recorded postal delivery
For goods 1kg+; use courier service such as Parcelforce (Tel: 08708-50-11-50 /
www.parcelforce.com)
All return postal and courier charges are the responsibility of the customer. Once received back, Musicland will repair or replace
the goods at their discretion. Faulty items will be returned back to the customer free of charge, non-faulty items will be charged
and returned to the customer at the following rates:
For goods under 1kg - £2.00
For goods 1kg+ to UK mainland - £10.00
For goods 1kg+ to non mainland UK - £30.00
Musicland will aim to complete all repairs and replacements within 30 days, stock permitting.
Remittance Terms TERMS AND CONDITIONS FOR USE OF THE Musicland WEBSITE
In these Terms and Conditions "we, our, us, company name" refers to "Musicland".

ACCEPTANCE OF TERMS
By accessing the content of the terms and conditions set out herein and you accept our privacy policy available at

[www.musicland.co.uk/privacy-policy.htm]

If you do not  accept any of our terms as set out in this agreement you should not use any of the products or services on the Website and
leave immediately.
You agree that you shall not use the Website for illegal purposes, and will respect all
applicable laws and regulations. You agree not to use the website in a way that may impair
the performance, corrupt the content or otherwise reduce the overall functionality of the
Website. You also agree not to compromise the security of the Website or attempt to gain
access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal
fees incurred by us arising from any infringement of the terms and conditions set out in this
agreement.

Musicland reserve the right to change any part of this agreement without notice and your use
of the Website will be deemed as acceptance of this agreement. We advise users to regularly
check the Terms and Conditions of this agreement.
Musicland have complete discretion to modify or remove any part of this site without warning
or liability arising from such action.

LIMITATION OF LIABILITY
Musicland will under no circumstance be liable for indirect, special, or consequential damages
including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury
arising as result of the negligence of Musicland, its employees or agents.

Registered Office: Musicland (UK) Limited
54 North Street
Romford
Essex
RM1 1BH Musicland (UK) Limited is a company registered in England and Wales with Company Registration No. 03940242. VAT Registration No. 529 3706 31.

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Essex Branch

54 North St
Romford Essex

RM1 1BH

01708 737977

Kent Branch

422 Bromley Rd
Bromley Kent

BR1 4PL

020 8698 7300